Patient Administrator in Ipswich

Ipswich

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£24,852.66 - £25,500 DOE

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Patient Administrator

About the role

Role: Patient Administrator - Endoscopy
Hours: Full time (37.5 hours per week, 4 days)
Working Pattern: Flexible between 8am–6pm, Monday to Sunday, based on service needs
Contract: Fixed term until 31st December

We are seeking a dedicated Patient Administrator to join our Endoscopy team in Ipswich. In this role, you will play a key part in delivering a professional, patient-focused experience throughout the diagnostic pathway. Working alongside clinical colleagues in a dynamic and fast-paced environment, you will also provide essential administrative support to ensure the smooth running of our endoscopy services.

Key Responsibilities

Provide a warm, professional first point of contact for patients, supporting them from arrival through to departure
Manage telephone and face-to-face enquiries efficiently, prioritising queries and providing accurate information
Book clinically validated appointments in line with priority and service requirements
Track and distribute imaging data and reports, ensuring timely delivery to referrers in line with performance targets
Support the management team with month-end administrative processes
Ensure timely and accurate invoicing, processing payments on the day and maintaining accurate financial records

About You

Experience working in a customer-facing or patient-focused environment
Confident using Microsoft Office and a range of IT systems
Strong written and verbal communication skills
Ability to work independently as well as collaboratively within a multi-skilled team

What's in it for you

We offer permanent employees a fantastic benefits package, accessible through our mobile-enabled rewards platform, InJoy. This is your go-to place for thousands of offers and discounts across fashion, travel, dining, tech, leisure, and more!

In addition to this, we also offer:

27 days annual leave (plus bank holidays)
Generous company contribution pension scheme
Sick pay for peace of mind, so you can rest and recover without financial worry
Private medical insurance options
Life assurance
Hybrid and flexible working opportunities
Fantastic learning and development opportunities
24/7 access to a dedicated well-being hub and Employee Assistance Programme
Enhanced parental leave
Monthly award programme and online peer-to-peer recognition
Long service recognition, with vouchers and additional annual leave
Refer a friend bonus
Discounts on our healthcare services
Smart tech, Cycle to Work, and thousands of discounts and cashback options
For eligible* roles - an additional payment of £10 per hour, up to £50 per day, for each weekend day worked - paid monthly in arrears
Paid-for professional memberships and more!

Supporting our people’s happiness at work is a top priority. That means offering meaningful opportunities for personal and professional growth, with an innovative approach to development that helps you be the best version of yourself and build a real career pathway.

* This includes colleagues delivering face to face patient care in the Targeted Lung Health Check mobile units, Endoscopy, AAA Screening, Breast Screening, PET-CT, Audiology, Mobiles, Imaging Centres and CDC’s. Note that this payment is not applicable to clinical staff working within the Echocardiography division, or Diabetic Eye Screening. The Weekend Payment does not apply to those on a flexible working agreement and part time workers that have requested to work weekend hours/days as part of their working agreement. The Weekend Payment also doesn’t apply to those who are working remotely or carrying out administrative work from home.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.

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