📍 Rochdale / Middlewich
At InHealth, we’re proud to be the UK’s largest specialist provider of diagnostic and healthcare services. With over 3,500 colleagues and a mission to Make Healthcare Better, we support millions of patients every year through innovative, accessible and high-quality healthcare services.
As our services continue to grow, we are looking for an engaging and proactive Patient Engagement Training Lead to help shape and support learning across our Patient Engagement Centres (PEC). This is an exciting opportunity for someone passionate about training, coaching and operational excellence to make a genuine impact on both colleague development and patient experience.
About the Role
This is a hands-on and highly collaborative role where you will lead the coordination, delivery and continuous improvement of training across the PEC function.
Working closely with operational leaders, subject matter experts and the central Learning & Development Team, you will ensure colleagues across the PEC have the skills, confidence and knowledge needed to deliver an outstanding service to patients.
You’ll play a key role in supporting onboarding, refresher training, service calibration and ongoing capability development — helping to drive consistency, compliance and performance across the service.
This role also offers the opportunity to collaborate across multiple PEC locations, including supporting alignment with international teams such as PEC Philippines.
What You’ll Be Doing
Training Design, Delivery & Support
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Coordinate and deliver engaging training programmes aligned to PEC operational requirements
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Design and maintain high-quality, standardised training materials and resources
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Support onboarding and induction training for new starters
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Deliver refresher training, coaching and calibration sessions to support service excellence
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Work alongside the central L&D Team to implement wider organisational learning updates within PEC
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Ensure all training activity aligns with organisational standards, governance and compliance requirements
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Support managers with training recommendations and learning-related queries
Training Planning & Coordination
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Partner with operational managers to identify skills gaps and training needs
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Support the development of local training plans and learning priorities
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Coordinate training schedules, logistics and resources across PEC locations
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Maintain training documentation and learning records within the LMS
Compliance & Reporting
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Monitor mandatory and compliance training completion
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Produce regular training reports and updates for managers
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Ensure accurate tracking and maintenance of training data and records
Stakeholder Collaboration
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Act as a key link between PEC operations and the central L&D function
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Collaborate with subject matter experts and wider business stakeholders to support operational learning needs
What We’re Looking For
We’re looking for someone who is organised, engaging and passionate about developing others. You’ll be confident working in a fast-paced operational environment and able to build strong relationships across teams.
You’ll Bring:
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Strong organisational and coordination skills
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Excellent communication and stakeholder management abilities
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A collaborative and proactive approach
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Strong attention to detail and problem-solving capability
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Confidence using systems and data to track progress and training compliance
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Understanding of adult learning principles
Experience & Qualifications
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Experience supporting training delivery, onboarding or operational learning activities
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Experience working within a service, contact centre or operational environment is desirable
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Familiarity with Learning Management Systems (LMS)
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Good working knowledge of Excel and reporting tools
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CIPD or L&D qualification is desirable