Patient Administrator

🕒 Part Time – 3 days per week (Monday, Wednesday, Friday)
⏰ 08:30 – 15:00 (45-minute lunch break)
💷 £24,000 pro rata

Be the reassuring voice at the start of someone’s healthcare journey.

At InHealth, we see more than 5 million patients every year. Diagnostic imaging is one of our busiest and most vital services — and behind every appointment is an Administrator making sure everything runs smoothly.

We’re looking for a compassionate, organised and proactive Patient Administrator to join our friendly team at the North & East Devon Breast Screening Service in Exeter.

Our service supports around 90,000 women across a 3-year screening round, delivering essential community screening and assessment from our static unit in Marsh Barton. This is a role where your organisation, empathy and attention to detail genuinely make a difference.

💙 What You’ll Be Doing

As a key part of our administrative team, you’ll help ensure every client feels informed, supported and cared for — from first contact to appointment completion.

Your responsibilities will include:

• Managing the Breast Screening appointment booking line, handling telephone and in-person enquiries with professionalism and care

• Monitoring and responding to email correspondence, arranging and confirming appointments

• Updating bookings and client records using NBSS and Breast Screening Select systems

• Maintaining waiting lists and scheduling appointments efficiently

• Preparing clinic documentation and auditing returned clinical data

• Requesting previous screening imaging via the Image Exchange Portal

• Completing weekly data accuracy reports in line with the Right Results Pathway

• Providing cross-cover during colleague absence

• Supporting governance activities, audits and team development

• Ensuring confidentiality, ISO information security compliance and accurate electronic filing

You’ll be working alongside clinical and non-clinical colleagues, Consultant Radiologists, GPs and the Host NHS Trust — making you an essential link in a wider multidisciplinary team.

🌟 What We’re Looking For

You’re someone who:

• Is supportive, reliable and thrives as part of a team

• Has a positive, proactive approach to customer service

• Is highly organised and plans ahead effectively

• Communicates confidently and compassionately at all levels

• Understands the importance of patient confidentiality and data protection

• Demonstrates strong attention to detail and accuracy

You’ll Bring:

• Solid administration experience

• Confidence using Microsoft packages and IT systems

• Experience dealing with clients or customers sensitively

• The ability to work both independently and collaboratively

• A genuine appreciation for patient care and dignity

🌱 Why Join InHealth?

At InHealth, our vision is simple: to make healthcare better.

This part-time role offers a fantastic opportunity to make a meaningful impact while maintaining a healthy work-life balance, working 17 hours and 15 minutes per week across three set days.

If you’re looking for a role where organisation meets compassion — and where your work truly matters — we’d love to hear from you.

Apply today and help us continue delivering exceptional care across North & East Devon.

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.