Patient Administrator

Patient Administrator – Endoscopy Unit (Bicester)

🕒 Full-Time | 37.5 hours per week | 4 days (8:00 AM – 6:00 PM)
📅 Weekend work may be required on a fair and flexible rota basis across the team.

Ready to make a real difference in patient care? Join our Endoscopy team at InHealth and help us deliver an exceptional experience for every patient. As a Patient Administrator, you’ll be the friendly face and the organisational backbone of our service - ensuring everything runs smoothly from start to finish.

✨ What you’ll do

✅ Welcome patients and provide a professional, friendly first point of contact
✅ Handle calls and face-to-face enquiries promptly and effectively
✅ Book appointments accurately, prioritizing clinical needs
✅ Track and distribute imaging data and reports to referrers
✅ Support month-end admin processes for the management team
✅ Process invoices and payments quickly and accurately

💡 What we’re looking for

✔ Experience in a customer or patient-focused environment
✔ Confidence using Microsoft Office and IT systems
✔ Strong communication skills - both written and verbal
✔ Ability to work independently and as part of a multi-skilled team

🌈 Why join InHealth?

At InHealth, we’re passionate about delivering high-quality healthcare and supporting our people to thrive. You’ll enjoy:

🌟 A collaborative and supportive team environment
📚 Training and career development opportunities
💖 A role where you can make a real impact on patient care

We offer permanent employees a fantastic benefits package, accessible through our mobile-enabled rewards platform, InJoy. This is your go-to place for thousands of offers and discounts across fashion, travel, dining, tech, leisure, and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Sick pay for peace of mind, so you can rest and recover without financial worry
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on our healthcare services
• Smart tech, Cycle to Work, and thousands of discounts and cashback options
• For eligible* roles - an additional payment of £10 per hour, up to £50 per day, for each weekend day worked - paid monthly in arrears
• Paid-for professional memberships and more!

Supporting our people’s happiness at work is a top priority. That means offering meaningful opportunities for personal and professional growth, with an innovative approach to development that helps you be the best version of yourself and build a real career pathway.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.