Customer Service Advisor in Rochdale

Rochdale

Contact / call centre

£25,000 plus commission

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Customer Service Advisor

About The Role

Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.

We’re Looking for Caring, Confident Communicators

Do you have a warm, professional telephone manner? Experience in a contact or call centre? Are you empathetic and driven to make a real difference in people’s lives? If so, we’d love to hear from you.

At Vista Health, we're not just a leading UK healthcare provider- we're a team on a mission to make diagnostic services fast, accessible, and affordable for everyone. Whether it’s MRI, CT, Ultrasound, or Endoscopy, we support patients across the private healthcare sector with expert diagnostics and world-class reporting from fully qualified radiologists.

For over 10 years, we've been pioneers in making healthcare more accessible, offering self-referral diagnostic services that help thousands of patients take control of their health without the long NHS wait. From elite athletes to individuals recovering from illness or injury, we’re here to support every step of the journey - with compassion, speed, and care.

We're also at the forefront of preventive care, with our Full Body Scanning services growing rapidly in popularity. What sets us apart? We manage the entire patient journey—from first enquiry to final diagnosis—with our Customer Service Advisors at the very heart of it all.

As a Vista Customer Service Advisor, you will:

Be the friendly voice that supports patients from their first enquiry through to booking appointments across Vista Health and partner locations
Help patients choose Vista by showcasing our fast, reliable service and trusted reputation
Deliver outstanding service by turning questions into appointments with empathy and expertise

Your Key Responsibilities:

Handle inbound calls, live chats, and online queries efficiently and within agreed service levels
Book appointments using best-practice standards and maximise clinic availability
Convert self-referral opportunities into bookings, following proper procedures and maintaining accurate documentation
Ask the right questions to fully understand patient needs and ensure first-time resolution
Identify buying signals and engage in meaningful conversations that lead to appointments
Keep calls efficient and high-quality, balancing care with productivity
Maintain accurate patient records using our internal systems
Communicate clearly and professionally with both patients and internal teams
Ensure compliance with data protection and information governance standards

What's in it for you

As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including:

Free parking
Subsidised restaurant and café
Excellent facilities
Academy programme – an amazing supportive 12 week induction programme for all
Free hot drinks
Opposite large retail park with a vast amount of food outlets

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy.

This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

27 days annual leave (plus bank holidays)
Generous company contribution pension scheme
Private medical insurance options
Life assurance
Fantastic learning and development opportunities
24/7 access to a dedicated well-being hub and an Employee Assistance Programme
Enhanced parental leave
Monthly award programme and online peer-to-peer recognition
Long service recognition, with vouchers and additional annual leave
Refer a friend bonus
Discounts on InHealth’s healthcare services Smart tech,
Cycle to Work and thousands of discounts and cashback options
Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway. IND01

About Us

Vista Health is a leading UK healthcare provider specialised in diagnostic services such as MRI, CT, Ultrasound and Endoscopy for the private healthcare sector. We offer fast assessment turnaround, expert diagnosis and world class reports from fully qualified radiologists. From our creation over 10 years ago we have focused on providing accessible and affordable services for everyone from elite sportspersons to patients who are trying to regain their health after injury or illness.

Vista have been a pioneer in offering self-referral for diagnostic services directly to consumers which has enabled thousands of customers to take the next step on their healthcare journey and avoid unnecessary waiting times. We are also leading the way in services focused on prevention such as Full Body Scanning which are growing rapidly.

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