Service Manager

Hours: Monday-Friday 37.5 hours per week (Participation in management weekend on-call rota required).

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide.

Following the Michael Richards report, in which it was highlighted that diagnostic services should be delivered taking a new approach to provide more accessibility to people in the community away from acute settings, we at InHealth are excited to be partnering with the NHS to develop new Community Diagnostic Centres to support this vison.

Right now, we are looking to recruit a Service Manager in South East Manchester (Denton)  who will be the CQC registered manager. You will be responsible for the oversight and day to day running of the facility, ensuring its smooth operation and compliance with all governing bodies.

As an InHealth Service Manager you will be responsible for service and clinical leadership, operating in accordance with local guidelines and company policies to deliver a service that is aligned to contractual and governance requirements.

What you are responsible for:

• Ensuring the service delivers the highest standard of patient care whilst meeting customers’ expectations.
• Ensuring the building is maintained and well kept, clean and in line with IPC standards and all issues surrounding this are escalated to line management.
• Upholding the requirements of all regulatory standards, holding the position of CQC registered manager, and ensuring you work within the budgets you are responsible for.
• Managing the rota for the department, ensuring sufficient employee resource availability through effective planning
• Overseeing all day to day activity across a 7 day service. Ensuring you are kept up to date on all InHealth’s processes and procedures.
• Responsible for ensuring that staff are recruited, inducted, trained and supported well in line with InHealth policies for Radiography.
• Managing the Radiography team
• Ensuring good communication is maintained and encouraged with the team and all stakeholders.
• Ensure KPIs and reports are kept up to date and shared at appropriate intervals with stakeholders.

We are looking for someone who has:

• A BSc in diagnostic radiography or equivalent would be desirable
• Management experience in healthcare
• A valid professional membership (HCPC registration)
• Experienced in leading teams with the ability to coach and mentor.
• Good understanding of CQC fundamental standards, Health & Safety, Infection Control, the Data Protection Act and Caldicott Principles
• Ability to remain calm under pressure.
• Well developed in organisational and time management skills, and able to prioritise conflicting demands
• The ability to motivate and lead, with a desire to exceed expectations.
• Excellent verbal and written communication skills

You should apply if you have experience:

• In the above areas.
• Managing teams.
• Working within a multi-disciplinary team
• Working with imaging equipment in a hospital, community or mobile environment desirable
• With Recruitment and Retention

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

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InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.