All Locations
Middlewich
Advertising Salary
£24,784.50

About the role

Customer Service Executive

📍 Location: Universal House, Erf Way, Middlewich
💷 Salary: £24,784.50
🕒 Hours: Full‑time | 8‑hour shifts between 8am–8pm (on a rota basis), Monday to Friday, plus 1 Saturday per month (8am–12pm).

Please note: the nearest bus stop is approximately one mile away, so we recommend that applicants hold a valid driving licence for ease of travel.

💙 About InHealth

InHealth has been a proud supporter of the NHS Diabetic Eye Screening Programme since 2011 and now delivers fully managed services nationwide. To support efficiency and improve user experience, we have developed our own bespoke software that allows us to adapt quickly to the needs of both patients and colleagues.

⭐ The Role

As a Customer Service Executive, you’ll play a vital role in supporting patients by delivering exceptional customer service over the phone. Handling both inbound and outbound calls, you’ll help patients with enquiries, encourage attendance at screening appointments, and provide clear, accurate information about diabetic eye care.

This role is ideal for someone who enjoys speaking to people, solving problems, and making a positive difference to patient experience.

🔍 Key Duties

  • Handle inbound and outbound calls relating to diabetic eye screening
  • Address patient queries and concerns in a professional and timely manner
  • Encourage and support patients to attend screening appointments
  • Accurately record patient interactions, feedback and any follow‑up actions
  • Work towards performance targets to support personal development
  • Maintain a friendly, professional and empathetic approach at all times
  • Follow robust quality assurance procedures to meet national standards

✅ To Be Successful in This Role

  • Warm, friendly and positive with a passion for excellent customer service
  • Strong written and verbal communication skills
  • Approachable, reliable and hardworking
  • A genuine people‑person who enjoys helping others and working as part of a team

🚀 Next Steps

  1. Complete an application form
  2. Complete 3 automated video interview questions
  3. CV and video shortlisting
  4. Face‑to‑face interview

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

  • 25 days annual leave (plus bank holidays)
  • Generous company contribution pension scheme
  • Fantastic learning and development opportunities
  • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
  • Monthly award programme and online peer-to-peer recognition
  • Refer a friend bonus
  • Discounts on InHealth’s healthcare services
  • Smart tech, Cycle to Work and thousands of discounts and cashback options
  • Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway. IND02

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

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