Team Leader

This service is developing rapidly within both the NHS and InHealth. This means you will have the opportunity to influence how we deliver patient engagement now and in the future. We are looking for someone who is passionate, motivated and innovative, with the drive to raise standards and improve patient experience. If you want to make a meaningful and lasting difference for patients, teams and Commissioners, this role offers that opportunity.

What You Will Do

As a Team Leader, you will support your team to provide a high quality, patient centred experience. Your responsibilities will include:

• Leading, coaching and developing your team to achieve strong performance and excellent service.

• Monitoring KPIs and SLAs, providing clear feedback and guidance to support improvement.

• Handling escalated patient queries or complaints with professionalism and empathy.

• Identifying opportunities to improve processes and working with management to put changes in place.

• Ensuring compliance with all policies including data protection, health and safety and quality standards.

• Supporting the onboarding and training of new team members and helping existing staff grow their skills.

• Communicating effectively with both your team and senior management.

• Managing daily workload, allocating tasks and ensuring smooth operational flow.

• Encouraging a supportive, inclusive team culture focused on quality and continuous improvement.

 About You

What people see in you:

• Supportive, reliable and able to create a positive atmosphere.

• Approachable, dedicated and hardworking.

• A “people person” who enjoys helping others.

• Motivated and enthusiastic with the ability to inspire your team.

• Calm under pressure and confident in making sound decisions.

• A strong communicator with excellent written and verbal skills.

• Organised, focused and able to prioritise effectively.

• Detail orientated and committed to following procedures.

• Comfortable challenging existing ways of working to improve service.

You will:

• Be a natural communicator with strong interpersonal skills.

• Have a positive, proactive attitude and a desire to support others to succeed.

• Be able to stay calm and focused in challenging situations.

• Have experience working with customers or patients and handling sensitive queries.

• Understand the importance of patient confidentiality and data protection.

• Hold GCSE or equivalent qualifications and/or relevant experience in patient care.

• Take responsibility for your own health, safety and welfare as well as that of others.

• Be able to learn new systems, processes and skills quickly and share knowledge with your team.

You will have experience of:

• Managing or supervising a team.

• Working in a customer focused environment.

• Leading and working effectively within a team.

• Thinking ahead and resolving problems before they escalate.

• Using MS Office and completing administrative tasks.