Customer Service Advisor

Customer Service Advisor – Lung Cancer Screening

📍 Location: Middlewich
💰 Salary: £23,809.50 + Commission
🕒 Hours: Full-time | 8-hour shifts between 8am–8pm, Monday to Friday (flexible working pattern), working 1 Saturday per month 8am - 12pm

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in people’s lives while working in a fast-paced, supportive environment.

What you’ll do:

• Handle inbound and outbound calls to schedule and manage patient appointments
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from all backgrounds

What we’re looking for:

• Experience in a customer or patient-facing role
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 25 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Monthly award programme and online peer-to-peer recognition
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.