Patient Administrator

Target opening date: December

We are looking for a Patient Administrator to join our Endoscopy team on a full time permanent basis (x4 shifts a week, 8am - 6pm, Monday to Sunday), at our brand new Community Diagnostic Centre in Cornwall. As a Patient Admin with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.

What you will do:

• Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
• General administrative duties to support the unit team such as scanning documents, preparing patient notes and updating patient administration systems with accurate information relating to patient appointments
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Tracking and distributing reports to referrers, ensuring that results are dispatched in line with timescales
• Working with the wider operational team and the booking service to resolve queries and ensure the best patient experience at all times.

About you:

• Experienced working in a customer or patient focused environment
• Confident using Microsoft packages and other IT systems
• Strong communication skills, both written and verbal
• The ability to work independently and as part of a multi skilled team

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options 
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on our healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• For eligible* roles (which includes this one), we offer an additional payment of £10 per hour, up to a maximum of £50 per day, for each weekend day worked. This is paid monthly in arrears.

• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

* This includes colleagues delivering face to face patient care in the Targeted Lung Health Check mobile units, Endoscopy, AAA Screening, Breast Screening, PET-CT, Audiology, Mobiles, Imaging Centres and CDC’s. Note that this payment is not applicable to clinical staff working within the Echocardiography division, or Diabetic Eye Screening. The Weekend Payment does not apply to those on a flexible working agreement and part time workers that have requested to work weekend hours/days as part of their working agreement. The Weekend Payment also doesn’t apply to those who are working remotely or carrying out administrative work from home.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.