Hours: 37.5 hours per week- Monday to Friday Typically - weekend on call rota
Location: Redhill- East Surrey
InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our Imaging Services Managers are a vital part of the InHealth team and are responsible for understanding customers’ requirements whilst ensuring the service fulfils our contractual obligations. As a People Manager, you will mentor and develop your team to deliver on our vision to make healthcare better.
What you will do:
In your role as Imaging Services Manager, your skills and expertise will provide leadership so that we deliver high-quality radiography services at all times. By adopting an approach of continuous improvement, you will deliver efficiencies in line with the budget and never lose sight of patient and customer satisfaction. You will also lead on all operational management of the team and services, identifying new revenue streams and building great relationships with our customers.
What you are responsible for:
Operations
- Ensuring the service delivers the highest standard of patient care whilst meeting customers’ expectations
- Meeting the requirements of all regulatory standards (e.g. CQC) and surpassing allocated budgetary targets
- Developing and implementing operational plans for your site in conjunction with the Operations Manager
- Ensuring that resources, assets and processes are in place to allow for cost effective, flexible and professional service delivery
- Setting, monitoring and achieving rigorous performance management targets
- Producing daily, weekly and monthly reports for the Operations Manager
- Developing close relationships with customers including but not limited to; Trust Management, Radiologists, Physicists, Private Hospital Managers and referring clinicians
- Successfully delivering projects as and when required
People Management
- Ensuring sufficient employee resource availability through effective planning
- Leading on and being actively involved in recruitment activity for the service, monitoring attrition rates and workforce planning for future recruitment drives
- Designing and delivering structured induction programmes for new team members, including a review of the company’s policies and procedures
- Developing immediate team members by providing coaching and mentorship
- Ensuring the annual appraisal process incorporates a personal development plan for each team member to ensure their capabilities match or exceed their role and, where relevant, encourages progression to the next level
- Maintaining up-to-date training, appraisal and PDP records for the team
- Increasing employee engagement by regularly requesting feedback from team members, maintaining a positive team environment and improving retention
- Working with team members to build a culture that fosters engagement, productivity, clinical excellence and customer satisfaction
- Supporting escalated disciplinary and grievance concerns
Account Planning
- Efficiently and effectively managing the departments’ allocated budget to minimise all expenditures where possible without disruption to service quality
- Ensuring Purchase Orders are processed in a timely manner
- Accurately recording hours worked, holiday leave, expenses and sickness for monthly payroll calculation
- Liaising with your InHealth Business Partner to ensure correct billing
Compliance and Governance
- Ensuring effective implementation of appropriate policies and procedures
- Managing incidents and complaints in accordance with InHealth policies
- Adhering to all policies and licencing including; clinical policies, CQC, Health & Safety, Clinical Governance, IRMER, IRR, ARSAC, EA, HR, Data Protection and Patient Confidentiality
Equipment Management and Maintenance
- Ensuring all equipment within the department is working correctly and is regularly serviced by qualified staff (including PAT and calibration) in line with manufacturers requirements and contractual agreements
- Ensuring team members are aware of what actions to take in the event of equipment fault and/or failure
- Reporting all equipment faults to manufacturers, service organisations or the mobile planning team
- Resolving malfunctions or faults as soon as possible and investigating root causes to avoid repeat incidents
- Maintaining up-to-date fault logs, service contracts and engineer reports
We are looking for someone who has:
- A proven track record and credibility leading a multi-disciplinary team
- Vast experience in the management and delivery of multiple diagnostic services
- Knowledge of about CQC, EA, IRMER IRR and ARSAC requirements, Health & Safety, Infection Control, the Data Protection Act and Caldicott Principles
- Great organisational and time management skills that enable you to prioritise conflicting demands.
- HCPC Registration
You should apply if you have experience:
- Handling and dispensing of radioactive isotopes
- Using imaging equipment in MRI
- Working at a similar management level within the healthcare setting
- Being involved in the attraction, recruitment, selection and retention process
- Managing complex budgets and overseeing contract management KPIs
- P&L, customer and facilities management
- Setting departmental objectives and plans
- Building business and commercial relationships at different levels
- Leading multi-disciplinary teams and supporting personnel to achieve success
- Using information management systems