Operations Support Manager

What are you responsible for:

• Ensuring the service delivers the highest standard of patient care whilst meeting patients’ expectations
• Managing the rota for the clinical support/ administration team
• Overseeing all day to day activity for the clinical support teams, remaining knowledgeable and up to date on all InHealth’s processes and ensuring a strong understanding of the ‘role of the people manager’ is maintained
• Leading on and being actively involved in recruitment activity for the clinical support team, monitoring attrition rates and workforce planning for future recruitment drives
• Designing and delivering structured induction programmes for all new clinical support team members
• Ensuring the annual appraisal process is completed on time and incorporates a personal development plan for each team member
• Increasing employee engagement by regularly requesting feedback from team members, maintaining a positive team environment and improving retention
• Engaging team members with the patient satisfaction results, financial activity and overall unit performance in conjunction with the Operations Manager
• Maintaining up-to-date training, appraisal and PDP records for the team
• Supporting escalated disciplinary and grievance concerns
• Understanding the administration tasks and processes in full, being prepared to step in and deputise if required
• Compiling reports required by the Operations Manager or Head of Operations
• Participating in and leading audits, delegating tasks to the team as required
• Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
• Maintaining stock control and being responsible for ensuring consumables and supplies are purchased as and when required
• Overseeing the completion of month end administrative procedures
• Complying with ISO standards in respect of information security management
• Reporting all incidents and complaints in line with company policy

We are looking for someone who has

• Experience working as a manager or a strong team leader ready for the next step in their career.

• Been involved in the attraction, recruitment, selection and retention process
• A true passion for the training and development of their direct reports to achieve professional development
• Using a wide range of Microsoft packages and other IT systems
• Confidence working towards departmental objectives, KPIs and plans
• A true passion for patient care and making healthcare better.
• A calm and compassionate personality.
• The ability to work well under pressure, in a fast paced environment.
• A background in healthcare would be desirable