As the UK’s largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow, to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work.
We provide our diagnostic and screening services for and on behalf of the NHS and for the private sector. Increasingly, this is in dedicated facilities such as our network of Community Diagnostic Centres. Our customers want seamless digital integration, so that they can refer to us, get regular status updates, and receive the results, without resorting to manual processes.
That’s why we’re looking for a Head of Digital Implementation, to lead and manage our Digital Implementation function. Our Digital Implementation team handles implementing digital solutions for our customers and clinic services. For example, they will co-ordinate the opening of a new community diagnostics centre, integrate Trusts with our digital services, and work with clinics to make them more efficient using digital technologies.
This is an important role in the Digital team. You will be an active part of our senior leadership. This means you will contribute to strategy, budget management, people and organisation development.
What you will do:
Although we have a standard process, each customer is different. A key aspect of the role is working with senior stakeholders in both the customer and InHealth to decide how we will implement our digital services. You will need to work with delivery managers to co-ordinate the implementation of the digital services, including product delivery, IG and Cyber Security, Architecture, IT Operations. In addition to this, you will be responsible for:
- Problem solving – Although implementations are similar, each will have unique aspects that we need to address or overcome. This could be a different way of working with the customer, a new IT system to integrate with, or a new policy announcement from the NHS. Problem solving is a key part of the role.
- Communication and stakeholder engagement – This will involve customers (e.g. NHS Trusts), our supply chain (e.g. PACS supplier) and internal teams (e.g. mobilisation). This will involve complex issues, often when there are barriers to understanding.
- Programme management and planning – You need to run a plan that stretches 9 – 12 months ahead while also ensuring we can deliver in sequence each week. This involves managing many customers and projects at once.
- Line management of a team of 2 – 3 staff – These are your delivery leads who will manage each implementation.
- Matrix management of 50 – 100 across InHealth, our customers, and suppliers.
- Resource management, ensuring that we run within budget and have the capability and capacity to get the job done.
- Leadership, being an active part of the Digital senior management team.
What people see in you:
- You are passionate about making a difference to patients using digital services.
- You can see both the big picture and the details.
- You are knowledgeable about digital services, healthcare, and how to make things happen.
- You understand the constraints our customers (NHS and private) have and when there is room for negotiation or compromise.
- People trust you to get the job done.
You have experience of:
- Digital healthcare, ideally within or providing to the NHS.
- Implementing digital solutions across a range of organisations. This could be as a supplier to them or because you’ve worked in different care organisations, implementing internally.
- Programme and project management, ideally with formal training and accreditation.
- Customer relationship management.