Director of Patient Engagement - Diagnostics

Are you passionate about transforming patient engagement through digital innovation? Do you want to drive real change in healthcare and make a meaningful impact on millions of lives? If so, we have the perfect opportunity for you!

As the Director of Patient Engagement - Diagnostics at InHealth, you will lead our 'Digital First' strategy, ensuring patients benefit from cutting-edge engagement solutions. This pivotal role will see you championing digital transformation, collaborating across teams, and shaping the future of how we interact with patients.

We are looking for an inspiring leader to revolutionize patient engagement and enhance healthcare accessibility across the UK.

What You’ll Do:

Strategic Leadership

• Develop and execute a Digital First patient engagement strategy aligned with InHealth’s vision.

• Lead and inspire operational and digital teams to foster a culture of innovation.

• Act as the key liaison between digital, operational, and executive teams to drive digital transformation.

Patient Engagement & Experience

• Create and implement strategies that enhance patient experience, focusing on digital-first solutions.

• Work closely with clinical and operational teams to deliver seamless patient journeys.

• Use digital and data insights to drive engagement, accessibility, and satisfaction.

Performance & Budget Management

• Develop and manage the operational and digital engagement budget efficiently.

• Establish key performance metrics to measure and continuously improve patient engagement outcomes.

About You:

We’re looking for a visionary leader with the ability to inspire change. You will be:

• A strategic thinker who can turn ideas into action.

• An inspirational leader who motivates, encourages, and builds confidence in those around them.

• A results-driven professional with a track record of delivering operational success.

• A digital-first advocate, comfortable using data and technology to improve patient engagement.

• A natural communicator, with the ability to translate complex strategies into clear, impactful initiatives.

• A problem-solver, able to navigate challenges with confidence and integrity.

What You Bring:

• Proven experience in developing and implementing successful patient engagement or operational strategies.

• Strong understanding of patient pathways, digital solutions, and engagement techniques.

• Excellent leadership, communication, and stakeholder management skills.

• Experience managing budgets, performance metrics, and digital transformation projects.

• A passion for healthcare innovation and patient-centered care.

• Previous experience working with AI, in customer services. 

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options 
• Life assurance
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on our healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.